Thames Water and Councillor Liz Townsend will be in Cranleigh Village Hall on 28th November at 7pm. Thames will come armed with answers to your questions we hope!!!
Our worries about flooding, drought, sewage in homes, sewage in waterways, water supply, burst water mains, replacement asbestos cement water pipes continue
Our councillor Liz Townsend and Thames Water invite you to bring your real stories and questions to us now.
Getting ready to cope with heavy rains and possible flooding
It’s hard to believe flooding could come back, what with the drought and the desiccated gardens despite the rain – dig down a little and there’s just no water! But should we get ready, just in case? If so how?  Surrey County Council have a Community Resilience Team and one of their jobs is to find answers to residents’ questions about what to do about flooding. They inform and attend Flood Forums and try to help but there are several agencies with different jobs and responsibilities. This makes it difficult for us residents. Recently we attended a meeting called Surrey Flood Action Groups Forum with several other Flood forums in Surrey and found out how they have managed to get improvements in their areas. Some of their stories are hard to listen to as you might imagine, but not worse than Cranleigh’s.
Cranleigh village hall 28th November 2022 7pm agenda
- Welcome
- Introductions
- Report on interruptions in water supply
- Delays in compensation payments and underpayments
- Update on leaks in local network
- Local network replacement programme and timeline
- Investment in wider network and timeline
- Sewage discharge into local watercourses
- Upgrades to sewage treatment works
- Any Other Business
Please send in your questions as soon as you can so that Thames Water’s staff can find some answers and be forewarned of issues we have.
We will see you then
best regards
the team
Great, we might get some answers at last to all the problems with water supplies around Cranleigh
Why did Woodland Avenue host up to three massive water tankers for 10 days in August ? There are still occasional visits now. Is there a new problem /
Here are my questions:
1.Why is the Chief Executive Officer of Thames Water – who is paid more than the Prime Minister – not held to account on effective Key Performance Indicators. There should be at least one KPI related to customer satisfaction and I fear she would not score highly on that.
2. Why were residents of Woodland Avenue subjected to many days in August when water tankers were pumping water outside their windows day and night. I could not get out of my drive at one point let alone sleep at night.
3. Why do you expect residents of Woodland Avenue to pay their water bills on time and then not provide compensation promptly when we have no water or tankers are blocking the street day and night.
4. Why do Thames Water not have an effective way of informing their paying customers when problems occur. No senior staff were in evidence at all in August – only the Chief Executive having her picture taken with the local MP. She should have been talking to affected residents which she could easily have done in the Co-op car park when we were collecting our water rations. We want a much more proactive approach from Thames Water senior management.